Revenue is including security questions as a means of authenticating ROS users, which is in line with current standard security practice. This will streamline and simplify the ROS login process for customers who cannot access ROS due to lost or expired ROS certificates, or a forgotten password.

Your answers to the security questions you select are recorded on the PROFILE tab on ROS. You are required to select 5 questions from a list of 10 questions.

If, for example, you forget your password and are unable to access ROS, you will be asked to answer 2 randomly selected questions from the 5 chosen questions. The information you provide will be used to confirm your identity and for no other purpose.

ROS users will have 2 attempts to answer the security questions. It is important to remember the answers you select. If you provide incorrect answers we will be unable to authenticate your identity and you will have to either re-register for ROS or contact the ROS Technical Helpdesk.